Shipping and delivery
Delivery Expectations
We want every customer to feel confident when ordering from us. Below is a clear outline of how our production and delivery process works, and what you can expect after placing an order.
⏳ Production Time (Made-to-Order Items)
Most of our products are custom-made, 3D printed, or hand-finished, which means they require time to craft properly.
- Standard production time: 7– 14 business days or unless specified
- Complex or large items: may take longer depending on detail and finishing requirements
- Custom commissions: timelines are discussed and approved before work begins
We always aim to deliver high-quality work, and quality takes time.
📦 Shipping Time
Once your order is complete and packaged, it is handed off to the shipping carrier.
Typical shipping estimates (after production):
- Domestic orders: 7– 14 business days or unless specified
- International orders: varies by region, typically 1–4 weeks
Shipping times are estimates only and may vary due to carrier delays, weather conditions, or high-volume seasons.
🚚 Tracking Your Order
When your package ships, you will receive a tracking number by email so you can follow your item’s progress.
📮 Delivery Responsibility
Once a completed order is handed over to the carrier, we no longer control the delivery timeline.
We are not responsible for shipping delays, lost packages, or carrier-related issues, but we will always do what we can to assist you in resolving the issue.
✨ Commissioned Work
For custom one-of-a-kind projects:
- You will receive a timeline estimate before production begins
- Progress updates may be provided upon request
- Completion times can vary based on complexity, material availability, and revisions
We take pride in delivering quality work—never rushed.
📝 Summary
- Production time + shipping time = total delivery time
- All items are custom-made, so timelines vary
- You will receive tracking once shipped
- Carrier delays are outside our control, but we're always here to help